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Privacy Policy

Last Updated: 17/09/2025

This Privacy Policy explains how ErgoSynergy (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website https://ErgoSynergy.gr. We are committed to safeguarding your privacy and ensuring transparency about how we handle your information.

1. Who We Are

ErgoSynergy
Odyssea Elyti 9, Aghia Paraskevi, Thermi, Makedonia, Hellas
Contact Page.

2. What Data We Collect

We collect and process the following data when you interact with our website:

a) Contact Form Submissions
If you use our contact form, we collect:

  • Your name (if provided)
  • Your email address
  • Any message or information you voluntarily submit

This data is used solely to respond to your inquiry.

b) Cookies and Analytics
We use cookies to enable core functionality and to understand how visitors interact with our website.
These include:

  • Essential cookies required for proper website operation.
  • Analytics cookies from our locally hosted Matomo Analytics platform, which help us measure traffic and improve site performance.

Analytics cookies may store anonymized data such as your truncated IP address, pages visited, time spent, device type, and referring website. These cookies are only activated after you give consent through our cookie banner.
For full details, see our Cookie Policy.

3. Why We Collect Your Data

We process your personal data for the following purposes:

  • To respond to your contact inquiries.
  • To analyze website usage and improve performance (only after you have given consent for analytics cookies).
  • To maintain the basic operation, functionality, and security of our website.

Matomo Analytics

We use Matomo Analytics, an open-source web analytics platform hosted entirely on our own servers at https://ergosynergy.com.
This setup ensures that no personal data is transmitted to third parties. Matomo uses cookies to collect anonymized information such as truncated IP addresses, the pages visited, the duration of visits, device and browser types, and referring websites.

This information helps us understand visitor behavior and optimize our website content and structure. All IP addresses are anonymized before storage, and raw data is automatically deleted after a defined retention period (up to 13 months).

Analytics cookies are only placed after you provide consent through our cookie banner. You can withdraw your consent at any time through the banner or by using the opt-out option provided in Matomo opt-out form.

4. Legal Basis for Processing

We rely on:

  • Consent when you voluntarily submit your information via the contact form or accept analytics cookies
  • Legitimate interest for the use of essential cookies necessary for website functionality

5. Data Retention

  • Contact form submissions are stored only as long as necessary to respond to your inquiry.
  • Cookie-related data (like your consent preferences) is stored for up to one year.

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw your consent at any time
  • Lodge a complaint with a data protection authority

To exercise your rights, contact us through our Contact Page.

7. Data Sharing

We do not share your data with third parties. 
All analytics data is processed and stored internally on servers controlled by ErgoSynergy.
We do not use Google Analytics, Facebook Pixel, or any third-party marketing trackers.

8. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our data handling practices. The updated version will always be available on this page with the latest revision date.

10. Contact

If you have questions about this Privacy Policy or how we handle your data: Contact Page.

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